Policies

Simple policies that set expectations before party day.

Review our booking, setup, safety, and care guidelines so you know what to expect before your event.

Before booking

Clear expectations make event days run better.

These policies help keep party planning simple and make setup, supervision, and event-day logistics easier for everyone.

Booking & Deposits

  • Reserve your date early for birthdays and weekend events to secure your preferred setup and timing.
  • We use a deposit to hold the installation or craft party package once final pricing is approved.
  • Final guest count, setup timing, and theme details should be confirmed before the event week.

Setup & Safety

  • Adult supervision is required during soft play and rental use at all times.
  • We install equipment on a clean, level area with enough space for safe movement around the setup.
  • Shoes, food, and sharp objects should stay away from soft play areas and craft stations.

Weather & Care

  • We may need to adjust outdoor bookings for rain, heavy wind, or unsafe temperatures.
  • Families are responsible for treating rented equipment and craft materials with reasonable care during the event.
  • Damage beyond normal party wear may lead to repair or replacement charges.